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The Office of Fair Trading

During discussions with the Office of Fair Trading, two issues were raised by them in relation to the Debt Management industry.

Terms within a contract
Contracts examined included clauses which were deemed to be unfair at the time of signing or punitive at a later date. For this reason, Gemstone does not ask you to sign any form of contract. Instead, we provide a Code of Conduct outlining our operating practices detailing what we would expect from anyone participating in the 'Freedom' Plan.

Suspension of interest
No company, organisation or body can guarantee the suspension of interest in all cases, by all Creditors. Gemstone will negotiate on your behalf to suspend or reduce interest during the period in which you experience financial difficulty. As mentioned previously, we only look to offer help to those who genuinely need it. Once your financial situation improves sufficiently, we would look to conclude the plan, allowing you to get on with the rest of your life.

 

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